Technicians & Associate Professionals
ICT help desk agent
Family · Technicians & Associate Professionals
Where people train for this
09 · Core skills
assist customerscommunicate with customerscreate solutions to problemsguarantee customer satisfactionidentify customer's needskeep task recordskeep up to date on product knowledgemanage schedule of tasksprioritise requestsprovide customer follow-up servicesprovide ICT supportsolve ICT system problems
Also known as
IT support technician
IT help desk agent
ICT service desk agent
ICT helpdesk agent
ICT help desk advisor
IT help desk advisor