Business, Finance & Administration
Customer Service Representative
Family · Business, Finance & Administration
Where people train for this
09 · Core skills
apply conflict managementapply knowledge of human behaviourcommunicate with customerscontrol of expensescreate solutions to problemsdetermine charges for customer servicesensure client orientationguarantee customer satisfactionhave computer literacyidentify customer's needsimplement customer follow-upkeep records of customer interaction
Also known as
customer experience manager
customer relations officer
information office worker
customer service officer
customer service person
customer feedback representative
customer complaints handler
senior customer service representative
information clerk
trainee customer service representative
graduate customer service representative
information agent
complaint representative
service desk operator
customer relationship officer
assistant customer service representative